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We realize that in order to be the best collection agency we
had to be flexible so we have designed five customized programs, designed to provide the
client with the versatility needed to handle all types of receivable problems
and the ability to choose the desired level. Our unique five level approach is
designed to provide clients with the versatility needed to handle all types of
receivable problems at the collection level that fits their needs best.
Level 1: A/R Management
Fee-based program consisting of
scheduled correspondence and phone contact under Williams, Cohen & Gray
Mercantile. All correspondence is on Williams, Cohen & Gray Mercantile
letterhead and phone contact are by Williams, Cohen & Gray Mercantile staff
representing your firm in an accounts receivable capacity.
Example:
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Age of Account
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Account placed is 30 days past due.
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Letter Series
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Williams, Cohen & Gray sends a series of letters over a 20-30 day
period.
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Phone Contact
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Several phone calls are made in an attempt to resolve the
account.
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Fee Structure
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This is a non-contingent program. Depending on the amount of correspondence
and phone contact, a flat fee is paid for each account placed.
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The final letter in the series is a 10-Day Free Demand Letter,
advising the debtor that if payment is not received, the account will be placed
for immediate collection.
Level 2: Soft Collection Receivable Control Service (RCS)
RCS is a customized service that
utilized as a supplement to a clients traditional credit and collection function
.RCS allows clients the opportunity to outsource customer soft calling in a
manner that is cost -effective and designed to enhance customer relations. It is
our goal to do more than collect debt. We want to support the business
objectives of our clients.
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Age of Account
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Account placed is 60-90 days past due.
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Letter Series
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Williams, Cohen & Gray sends a series of letters. Letters are written to
elicit a response without threatening the debtor with collection or legal
action.
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Phone Contact
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Phone contact begins immediately. All accounts are contacted within 24
hours. (If placed before 3 p.m.) Dialogue is pleasant and collection is not
mentioned. (Calling to resolve a missed invoice, a lost invoice,
etc.)
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Fee Structure
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Contingent based. No upfront fees, all fees are based on the amount
recovered.
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Depending on the account and result of our contact with the
debtor, the unresolved claim can be forwarded to either the intensive collection
level, in-house Legal Department or the C.L.L.A. Attorney.
Level 3: Intensive Collection
Standard collection program that
starts with a soft collection process and intensifies as the account
progresses.
Example: |
Age of Account
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Good account turned bad, 90+ days past due, problem or disputed account,
etc.
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Letter Series
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Williams, Cohen & Gray sends a series of letters, first letter asking
for payment in full. Follow-up letters lead to the threat of legal
action.
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Phone Contact
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Contact is immediate, within 24 hours of placement. If Placed before 3 p.m.
Phone dialogue intensifies as the account progresses.
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Fee Structure
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Contingent based. No upfront fees, all fees are based on the amount
recovered.
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The unresolved account is forwarded to our in-house Legal
Department. The fee structure does not change.
Level 4: In-house Attorney Representation
Debtors are contacted by our Legal
Department. Correspondence is on attorney letterhead and phone contact is made
from our Law Office. Litigation is mentioned as a final recourse. Our in-house
Legal Department acts as forwarding agent to the C.L.L.A. Attorneys.
Example: |
Age of Account
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Heavily disputed, aged account, etc.
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Letter Series
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Attorney letters sent according to the situation. Legal action imminent,
last opportunity to resolve, etc.
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Phone Contact
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All phone calls are made from our Legal Department. Litigation is explained
to the debtor as the next step if the account is not resolved.
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Fee Structure
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Contingent based. No upfront fees, all fees are based on the amount
recovered.
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If the account has not been resolved, the claim is placed with a
C.L.L.A. Attorney in the debtor's place of business/geographical area/ for
review.
Level 5: C.L.L.A. Attorney Representation
Do you believe in paying people for
work they fail to do?
All of the programs are designed on an individual
basis.
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Customized Collection 