Customized Collection

We realize that in order to be the best collection agency we had to be flexible so we have designed five customized programs, designed to provide the client with the versatility needed to handle all types of receivable problems and the ability to choose the desired level.

Our unique five level approach is designed to provide clients with the versatility needed to handle all types of receivable problems at the collection level that fits their needs best.

 

Level 1: A/R Management

Fee-based program consisting of scheduled correspondence and phone contact under Williams, Cohen & Gray Mercantile. All correspondence is on Williams, Cohen & Gray Mercantile letterhead and phone contact are by Williams, Cohen & Gray Mercantile staff representing your firm in an accounts receivable capacity.

Example:

Age of Account	Account placed is 30 days past due.
Letter Series	Williams, Cohen & Gray sends a series of letters over a 20-30 day period.
Phone Contact	Several phone calls are made in an attempt to resolve the account.
Fee Structure	This is a non-contingent program. Depending on the amount of correspondence and phone contact, a flat fee is paid for each account placed.

The final letter in the series is a 10-Day Free Demand Letter, advising the debtor that if payment is not received, the account will be placed for immediate collection.

 

Level 2: Soft Collection Receivable Control Service (RCS)

RCS is a customized service that utilized as a supplement to a clients traditional credit and collection function .RCS allows clients the opportunity to outsource customer soft calling in a manner that is cost -effective and designed to enhance customer relations. It is our goal to do more than collect debt. We want to support the business objectives of our clients.

Example:

Age of Account	Account placed is 60-90 days past due.
Letter Series	Williams, Cohen & Gray sends a series of letters over a 20-30 day period.Letters are written to elicit a response without threatening the debtor with collection or legal action.
Phone Contact	Phone contact begins immediately. All accounts are contacted within 24 hours. (If placed before 3 p.m.) Dialogue is pleasant and collection is not mentioned. (Calling to resolve a missed invoice, a lost invoice, etc.)
Fee Structure	Contingent based. No upfront fees, all fees are based on the amount recovered.

Depending on the account and result of our contact with the debtor, the unresolved claim can be forwarded to either the intensive collection level, in-house Legal Department or the C.L.L.A. Attorney.

 

Level 3: Intensive Collection

Standard collection program that starts with a soft collection process and intensifies as the account progresses.

Example:

Age of Account	Good account turned bad, 90+ days past due, problem or disputed account, etc.
Letter Series	Williams, Cohen & Gray sends a series of letters, first letter asking for payment in full. Follow-up letters lead to the threat of legal action.
Phone Contact	Contact is immediate, within 24 hours of placement. If Placed before 3 p.m. Phone dialogue intensifies as the account progresses.
Fee Structure	Contingent based. No upfront fees, all fees are based on the amount recovered.

The unresolved account is forwarded to our in-house Legal Department. The fee structure does not change.

Level 4: In-house Attorney Representation

Debtors are contacted by our Legal Department. Correspondence is on attorney letterhead and phone contact is made from our Law Office. Litigation is mentioned as a final recourse. Our in-house Legal Department acts as forwarding agent to the C.L.L.A. Attorneys.

Example:

Age of Account	Heavily disputed, aged account, etc.
Letter Series	Attorney letters sent according to the situation. Legal action imminent, last opportunity to resolve, etc.
Phone Contact	All phone calls are made from our Legal Department. Litigation is explained to the debtor as the next step if the account is not resolved.
Fee Structure	Contingent based. No upfront fees, all fees are based on the amount recovered.

If the account has not been resolved, the claim is placed with a C.L.L.A. Attorney in the debtor's place of business/geographical area/ for review.

 

Level 5: C.L.L.A. Attorney Representation

Do you believe in paying people for work they fail to do?

All of the programs are designed on an individual basis.