Customer Service - The Two Point Contact System


Realizing collection is more than just recovering money, Williams, Cohen & Gray has created a customer support system unmatched by any other collection agency. The Two-Point Contact System was created to alleviate the "just a number feeling" predominate in business today. When submitting claims with Williams, Cohen & Gray, each account is assigned a two-member team. The Two-Point Contact system provides the client with a means to resolve any questions regarding their accounts In the event the primary contact is not available, the second contact will handle all inquires.

Talent and Experience


Members of our staff are handpicked for their ability to achieve quick, effective results. Whenever possible, we concentrate on recovering the debt while retaining the customer. Our representatives have extensive experience in the collections business with outstanding track records. They know what works, and what doesn’t.

Skill And Sensitivity

Our large commercial debt collection staff is well qualified and adheres to the highest standards of excellence and professionalism. Each collector handles a claim from the very first collection call to final coordination in a lawsuit, assuring continuity in approach and consistent communication. Our aim is to preserve the relationship between creditor and debtor wherever possible. Our goal is to achieve the highest possible return on each dollar placed.

Training

The dedicated WCG staff is professionally trained in the latest trends, practices and technology of the corporate debt collection industry. We require continuing education and collection certification, because we believe that is the only way we can stay ahead of our competition.

Our staff members have the skills they need to get the results you want.
Our staff does more than simple collections. Instead, we provide a menu of support services that provide you with the help you need to manage your delinquent accounts and turn them into cash quickly. Our techniques have been tested and proven, our recovery rate exceedingly high, and our results are reliably consistent.

*All clients reserve the right to contact the CEO to resolve any situation