When looking to do business with a collection agency, companies often focus on negotiating the lowest possible contingency rate without looking at the bigger picture. A lower contingency rate means fewer dollars the agencies are willing to spend to collect the debt and thus the collection success rate suffers.

We understand that at first glance a low contingency rate might seem like you are getting a better "deal". Williams, Cohen & Gray Inc. believes it is more important to focus on “rate of return” and not just rate. The real measure of collection success is that an agency is able to return more of your money. You could negotiate a 10% contingency rate but you will only end up getting what you pay for. If the agency doesn’t collect anything for you, the lower rate simply does not matter.

We will not skimp when it comes to using all of the collection tools at our disposal in an effort to liquidate your receivables. Our standard rates allow us to spend the money necessary to work your collection accounts to the fullest extent possible. Of course we are not 100% successful on every debtor you place with Williams, Cohen & Gray Inc.. However, because we are serious about using all of the available tools and dedicating the necessary resources, we collect more than anyone else and justify charging a slightly higher rate.

Which agency returns more to your company?

With Williams, Cohen & Gray Inc. spending the resources necessary to collect your accounts, the higher rate actually pays off in the end. Don’t be afraid to lose something you never had! If we only collected ONE more account than the other agency, we would still return more money to you. The most important thing to consider when addressing rate is the rate of return. We promise to always be at least one account out of ten better than any of our competitors. If that is true, you will make more money. If it's not true, then fire us.